Privacy PolicyPrivacy Policy

1. Information We Collect

When you visit our website, interact with our communications or support Casa Vida, we may collect the following information:

• Personal information you provide voluntarily: your name, email address, phone number and message when you contact us or ask about programmes or partnerships.
• Non-personal technical data: browser type, operating system, language preference, IP address and anonymised traffic data used to improve the website.
• Email interactions: newsletter opening and link-click data used to keep communications relevant.

2. How We Use Collected Information

Casa Vida uses personal data only for its operations and non-profit work, including:

• Responding to general enquiries, service referral questions and donor requests;
• Sending organisational updates, annual reports and newsletters, with an option to unsubscribe;
• Processing volunteer, employment or professional consulting applications;
• Maintaining website security and preventing fraud.

3. Cookies and Tracking Technologies

Our website uses standard cookies to recognise returning visitors, remember preferences and analyse overall traffic. You may disable cookies in your browser, but some website features may then work less well.

4. Data Protection and Child Safeguarding

Because Casa Vida works in child protection and survivor care, we apply strict confidentiality controls. Client, beneficiary and survivor records are stored securely with restricted access.

Third-party sharing: We share personal information only with authorised service partners working under confidentiality requirements, or when Timor-Leste child protection law requires it.

5. Your Rights and Access to Your Data

You may ask to access the personal data we hold about you, request a correction or ask to be removed from our mailing lists.